How was support experience wrt replacing the bad cloudkeys?

"The star of The Apprentice couldn’t believe he was talking to the daughter of the great Pat Summerall. ‘He’s said it a million times,’ Wiles said. 'I judge people by their genes.’

There it is…

Is this a common issue folks have with Protect? I haven’t seen it talked about so far.

TBH, for me, Protect has been so much better than the other NVR solutions I’ve tried it has been a big driving force behind the appeal for me.

this is okay?

I dunno…I heard Trump got slammed by republican lawmakers for it…

How have I not seen this used even once at any time in the past decade?

Yeah - this really confused me. Why did they make a second update on the 14th when the first update said they’d hear back on the 15th?

Their first party account is an interesting read and available on their blog here:
https://hey.paris/posts/appleid/

The post was updated yesterday with the following:

Update 14 December 2025: Someone from Executive Relations at Apple says they’re looking into it. I hope this is true. They say they’ll call me back tomorrow, on 15 December 2025. In the mean time, it’s been covered by Daring Fireball, Apple Insider, Michael Tsai, and others, thanks folks! I’ve received 100s of emails of support, and will reply to you all in time, thank you. Finger’s crossed Apple calls back.