Folks - I need help.
I bought the UDR7 router during the Black Friday sale just to see what the hype was about and since then I’ve already placed multiple orders for hundreds of dollars of equipment. As we speak I have a cart full of over a thousand dollars more equipment that I’m on the cusp of submitting and and there is no end in sight.
If there is anyone out there who can talk me out of this rabbit hole I fear this may be the last chance for salvation
My name is ccunning and I’m a Unifi-holic…


Get ready to see lots of this in your future:
No explanation, the connection is fine, the cloudkey is fine, the camera is fine, it just randomly decides to drop quality permanently.
Is this a common issue folks have with Protect? I haven’t seen it talked about so far.
TBH, for me, Protect has been so much better than the other NVR solutions I’ve tried it has been a big driving force behind the appeal for me.
I’ve seen a few posts on reddit while trying to solve it, but no idea how widespread the issue is. There certainly isnt a solution that I’ve found yet.
Other than this issue, I agree, protect is quite good, but there isnt much point having nice 4k cameras if they dont work correctly…
Oh, also, had 2 cloudkeys develop disk problems within weeks of owning them, so that was very annoying. 3rd one is going strong though.
How was support experience wrt replacing the bad cloudkeys?
Went through the local PC shop, so not too bad, but still frustrating.
I’ve tried a lot of self-hosted NVR solutions as well as Synology Surveillance Station and Unifi Protect.
Granted I only tried with third party cameras and never Unifi cameras, but I was not a big fan of Protect, even with latest updates. Performance was just so sluggish for live view to come up or even scrubbing the recording. Support for third party cameras is also extremely limited, only supporting ONVIF and ignoring any events camera provides.
Synology has been rock solid, but very $$$ for camera licenses.
Scrypted to get cameras into HKSV is pretty great. Frigate is awesome at “AI” detection and classification, but needs a GPU or TPU accelerator.
Most recently I decided to save myself some headaches and got Aqara G5 Pro cameras. Native HomeKit Secure Video, ability to save video to NAS just as video files for long term storage, free 24HR continuous recording to Aqara cloud, ONVIF and RTSP feeds so the cameras can integrate with Protect or any other NVR.
I will admit I gave Protect an unfair advantage as it’s the only fully first party solution I tried (unless you count Apple HomeKit Secure Video?)
Protect with 3rd party cameras is indeed lacking. But it works like magic with first party cameras.
The only other solution I’ve tried was QNAP QVR Pro with third party cameras and it was awful
Sounds like you’re having better luck with HKSV than I did. For me that is where I started and quickly bailed on it despite the unlimited cloud storage. It just did a terrible job at recording video. It would always end the recording with the detected subject still in the frame. It was incredibly frustrating.
HKSV has been decent, but the protocol relies on cameras doing motion detection and telling HKSV when events happen that need to be recorded. So it works pretty good with good cameras.
That said it still only records clips of events. With Aqara G5 Pro I tell the cameras to also write video to NAS so that’s how I get continuous recording in addition to what HKSV offers
It’s been a year or two since I was looking into it and I didn’t have a NAS at the time, but another one of the issues I had was the tiny selection of cameras available. I tested some Aqara G2H Pros and the Logitech Circle View. The Aqaras I added local storage to and at least could get continuous recording, but event seeking is pretty terrible. The circle view was, despite very well built hardware, essentially useless. Keeping it connected to the network was basically impossible
I’m curious how writing to the NAS works. Is it just a bunch of files dumped to a network share or is there some sort of timeline viewing software available? Are they giant continuous files? Individual files for events? Without knowing the details it seems like it would be a nightmare to navigate and actually find useful information.