I think the root issue is still real, regardless of how much koolaid this person drank.

1. Person buys a gift card from a brick-and-mortar store
2. Apple says its fraud
3. Locks account and refuses to elaborate

but I’m learning that a LOT of people are either / or with phones and computers;

My knee jerk reaction was to say something smart ass like “well they should get a computer” but you’re absolutely right.

The customer service woman I talked to was surprised I could talk to her and browse the internet (on a laptop). She told me most people use their phone for everything. I met college kids who were typing their papers on their phones. My mom never owned a computer until I gave her one, and she leaves it in the corner “for emergencies”.

I have no answer. People will continue uploading their lives into Google photos, Facebook galleries, whatever - with no backup, and hope those companies store their data. I think the average person is fucked.

The Terraria dev who had his Google account locked out because of whatever bullshit.

Don’t ever put anything secure/critical in places that aren’t yours.